Question 1

How do I start planning my rental?

Accepted Answer

Choose your event date to check rentals, or send our Greenville team an inquiry with your date, exact address and ZIP code, guest count, requested equipment and quantities. Include measurements and access details when planning tents or larger equipment.

Question 2

Does an inquiry or saved cart reserve equipment?

Accepted Answer

An inquiry, saved cart or layout idea is not a confirmed reservation. Complete the booking requirements for your selected items and date, and check your confirmation before treating the event as booked.

Question 3

Where can I confirm my total and payment requirements?

Accepted Answer

Review the SC checkout breakdown or written quote for your rental subtotal, delivery, selected setup services, tax, payment due and remaining balance. Your confirmed order and rental agreement specify payment deadlines and terms.

Question 4

How do I request an item change, cancellation or reschedule?

Accepted Answer

Contact our Greenville team with your order number and requested change. The team will review your agreement and availability, and confirm any applicable charges or policy. A requested change is complete when the team confirms it.

Question 5

Where do you deliver?

Accepted Answer

We serve Greenville and nearby Upstate South Carolina communities. Visit our service-area page and check your exact event address and ZIP code. Delivery availability, travel charges and access arrangements depend on the location and selected equipment.

Question 6

Can I pick up my rental at a warehouse?

Accepted Answer

Greenville rentals are delivery-only. Customer warehouse pickup is not available. The map on our contact page identifies the service area, not a showroom or pickup address.

Question 7

Are delivery and setup included?

Accepted Answer

Item and package listings explain included services. Delivery, travel and additional setup charges are shown in checkout or your written quote. Confirm table and chair placement and other setup needs with our Greenville team.

Question 8

When will delivery and collection happen?

Accepted Answer

Choose your delivery timing during checkout and share venue arrival, event and removal deadlines. Available options and any timing fees appear before payment. Overnight arrangements and venue restrictions need confirmation from our Greenville team.

Question 9

What access details should I share?

Accepted Answer

Tell us about gates, stairs, elevators, long carries, loading areas, parking restrictions, appointments and the distance from unloading to setup. Photos and measurements help the team plan delivery.

Question 10

How do I choose a tent or seating layout?

Accepted Answer

Start with your guest count, tables, seating and activity space. Our planning tools can help you explore a layout. Send site measurements, surface and photos so the team can confirm equipment, space and installation arrangements before booking.

Question 11

How do I confirm an item price or package?

Accepted Answer

Use the current SC listing and checkout for your selected equipment, options and date. Contact our team if a price or inclusion is unclear. Your written quote or completed order confirms the items, quantities and charges.

Question 12

Where can I get operating instructions?

Accepted Answer

Request the instructions for the exact equipment being rented and follow the guidance provided by our team. Contact us before use if instructions are missing or you need help.

Question 13

What space and utilities will my inflatable need?

Accepted Answer

Review the requirements for your selected inflatable and confirm usable space, setup surface, outlets, water supply when needed, and any indoor height limits. Share photos and measurements with our team before booking if you are unsure.

Question 14

What supervision and weather instructions apply?

Accepted Answer

Follow the supervision, operating and weather instructions supplied for your selected equipment. Ask our Greenville team about the requirements before the event and contact us if conditions or instructions are unclear.

Question 15

What should I check with my venue?

Accepted Answer

Ask the venue about rental approvals, arrival and removal times, setup restrictions, power or water access, and required documents. Share its requirements and deadlines with our Greenville team before booking.

Question 16

Can you provide documents requested by a venue?

Accepted Answer

Send the venue requirements and deadlines so our team can confirm which documents and event arrangements can be provided. Coordinate any permits or approvals with the venue before the event.

Frequently Asked Questions

Booking, payments and order changes

Delivery, setup and collection

Tents and rental equipment

Bounce houses and water slides

Parks, schools and event venues

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